Our previous visit was prior to the Hyatt acquisition. This was my husband and I's second time at the resort. I'm hopeful since they are now owned by Hyatt the resort will be completed renovated and the food/service side of things will improve. If you are looking for a nice resort in Cozumel, I would look elsewhere. Nothing outstanding but not horrible either.

When it came down to service, I would say it's fair. The group agreed the food was less than stellar across the board but realize isn't usually what you consider great at all inclusive resorts. They have preferred areas of the resort, which is common in all inclusive, but unless you were in a preferred area there wasn't a restaurant available to sit and eat breakfast or lunch with the exception of the buffet. It was gross! Definitely not a 4 star resort! We were also disappointed in the lack of food options at lunch and breakfast. As far as our room goes, paint was chipping in the closet and bath, the faucets and hardware were rusted, the doors wouldn't shut properly, and the air conditioner was being held on in one place by a band aid! We also had issues with condensation running down the wall and pooling on the floor.

This was the consensus among our entire group. It then went from bad to worse, our room was terribly outdated, dirty, and the smell of mildew overwhelmed us as soon as we walked in the door. We had a good laugh not knowing what was behind the door. We didn't have a number plaque on the outside of the door it was written on the wall in pen. The first impression of our room was not good. We had to ask for towels everyday by the pool, they were always out before 9:30. I will say the proximity to the beach is nice and the beach/pool areas were clean. We traveled to this resort with my husband's company as a large group.

Secrets cozumel photos